1. Returns Policy
We have made every effort to display as accurately as possible the colors of our products that appear on the modalp.com Online Store. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
All items are quality controlled and checked for any faults before they are dispatched to customers.
Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
2. How to process a return
If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection Distance Selling Regulations 2000 (DSRs).
Returning items using our free collection service
Refunds can only be done on your credit card or on your bank account. To request a refund in the case you chose Cash on Delivery, it is necessary to have a bank account: refunds with this payment method can only be issued through Wire Transfer to a Bank Account.
Check the box to agree with our Return Policy. You will then receive an email containing your RAN number which is valid for the next 14 days within which you can send your unwanted item(s) back to us.
You will be notified by email once your return has been received and processed.
If you wish to follow the progress of your return, simply Login anytime, visit the Orders section in your 'My Account'
Additional returns information
We cannot accommodate exchanges at this time.
Send your return from the same Country in which you’ve placed your order. We will not be able to accept returns from different Countries.
Returns which do not respect the conditions above or with missing or incomplete Customs documentation will be refused and returned to the Shipper.
Your return package will be accepted within 7 working days from the delivery date at our warehouse.
3. Receiving a refund
After our warehouse has received your return and verified that all of the conditions have been met, you will be refund within 30 days.
Your refund will be credited to the original purchaser's credit card or on the bank account you provided (in case you selected C.O.D. payment) and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Shipping costs will not be refunded for items returned using our free collection service.
If your order has been sent to a destination within the EU, all sales taxes (VAT) will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through the modalp.com Online Store. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.